Customers expect immediate support, whilst they are making a purchase and after they have made a purchase, since they compare their experiences with a brick and mortar based store model. Live chat on your website is becoming a very popular way of engaging customers and providing instant support to customers, resulting in higher levels of customer satisfaction and loyalty.
There is a reason why more and more companies are choosing to implement chat solutions on their website, It simply boils down to customer preference. As oposed to waiting for an operator on the phone line, consumers are resorting to online chat facilities to get their answers.
At Staff India we provide chat support agents who work on your chat support system providing your customers with an engaging experience. You can choose to have chat support agents on a shift basis, full time, part time, or even 24 hours of the day! We have it all covered.
All our agents work from our offshore offices based around the indian sub-continent, so you get skilled agents at a fraction of the cost.
Contact Us now Pricing How it Works
Staff India's live chat supporting services on your website can give you several benefits :
Helping customers in find what they need
Instant sales through cross-selling of products facilities for customers
Enhancing customer reliability and loyalty by providing answers to customer different queries
Gathering real-time data about your website traffic and visitor information
At Staff India we have a growing team of technical employees who are ready to work with you. With a team of around 70 technical individuals, and still growing, we are sure to have the right people for your business. Here are a few reasons why you might choose to outsource your chat support function with Staff India:
1. Growing team of technical employees. We hire on demand. Tell us what you need and we will hire the right people.
2. We are a small company, this gives us the strength to focus on our client on a personal level.
3. Your dedicated UK based Consultant will be always available to address your needs.
4. Competitive salary rates - this is largely achievable due to the job market we operate in.
5. Our employees have an almost neutral accent, this is mainly achievable due to the region we are in, where the standard strong indian accent is not prominent.
6. 24/7 support for your business. We are open 24 hours with people working around the clock.
Here a a few of our virtual assistant at work, one of these virtual assistants could be working with you today.