The productivity for any sized businesses
is based on IT and communication services.
Any slight problem with either services such
as if people are unable to use the computer
applications efficiently; If email or network
servers fail; or people don’t receive
timely support, then the performance of the
To outsource IT for small and medium sized
companies would be relevant for companies that
want a variable cost model for their business,
rather than the fixed costs that hiring an
in house IT department brings.
Small businesses find it difficult to justify
the cost of hiring one or two technical people
to support their ICT needs. This is mostly
to do with the lack of work load available
for the full time employee. Which leads to
boredom, unnecessary technical evaluations (techy
playtime) and often staff retention
The average salary for fulltime experienced
IT support is in the region of £35,000
to £50,000. For a small business it
would be very difficult to justify the salary.
As well as the workload required for the
employee would be limited especially it being
a small company. IT people usually want to
work with latest technology; they have a
thirst to try cutting edge technology. This
is not always appropriate for your business.
Small businesses would therefore find it
to be cost effective if they choose to outsource
Responsibility for Information Technology (IT) is
one of those functions, keeping the office applications
and network running and giving IT support to colleagues
when they need help with their computer. Although
you work for a small company, your IT services are
just as critical to your business as they are essential
to a larger company. IT systems are complex and it
is unreasonable to expect a single person, such as
the office manager or IT support manager, to be able
to support, operate, administer and manage your whole
IT systems are complex and it is unreasonable to
expect a single person, such as the office manager
or IT support manager, to be able to support, operate,
administer and manage your whole companies' needs.
Many SME’s (small and medium enterprises) choose
to outsource IT support as it offers them the benefit
of a reliable service that is not reliant on a single
Medium sized businesses
Medium sized businesses can outsource their
whole IT department this means they move from
a fixed cost model to variable costs, which is
particularly beneficial in the current economic
climate. Technical employees also benefit because
suddenly they are working in a technical company
who place a high level of importance in their
technical development and exciting new projects.
A mid-sized business is a company employing 50
to 250 employees. A small business will generally
outsource IT support function, as it cannot afford
the salary of a full-time IT person (typically £35,000
When a company reaches around 100 employees then
there starts to be a case to hire in-house IT support.
A mid-sized company may require an IT manager on
a part-time basis. An IT manager service who is assigned
to your business will work closely with senior management
and acting as Head of IT for your company.
To avoid waste of your precious time on managing
technical people and providing guidance to them,
some effort is needed to define your business needs
and then select an IT services partner who will deliver
against their service commitments.
For large businesses outsourcing means that
can pass the essential everyday operations
over to the outsource IT partner, such as network
management and server operations. They can
use the outsourcer for specialised skills that
they do not have in-house and need such skills
Being the manager of an IT department brings
These may include:
The business wants you to provide an increased
level of service but you can’t employ
more people to deliver that service.
The IT budget is being cut, but you have
the same demands for service from the business.
You need to deliver more innovation to
the business, but your team has no time to
focus on these projects as they are tied
up with support.
Your team lacks current technology skills,
you need this new technology, but you can’t
wait to train them and allow them to learn
on the job.
Once you’ve chosen to outsource IT
the partners are able to supply resources
on a short term basis to your business. This
may be for Desktop engineers, Server engineers,
Security, Exchange, SharePoint, SQL Server
or VMware skills. Perhaps you need interim
IT management or a Project manager for a
Schools & Education
For schools and education that choose to outsource
IT means that Schools can either pass the essential
but routine operations over to the outsource IT partner,
such as network management, server operations. They
can use the outsourcer for specialised skills that
they do not have in-house and need such skills occasionally.
Alternatively, schools can outsource the whole IT
department, and choose the right outsource IT partner
that allows them to move from a fixed cost model
to variable costs, that is particularly beneficial
in the current economic climate. Technical employees
also benefit because suddenly they are working in
a technical company who place a high level of importance
in their technical development and exciting new projects.
Information Technology systems are just as
important for schools as IT is for commercial
companies. If a teacher has planned a lesson
which is reliant on IT then the systems must
be functioning, otherwise that precious time
is lost. Children will not be keen to work overtime
to catch up on a lost lesson.
Choosing to outsource IT will specialise in providing remote access to school
systems for teaching staff using just an internet connection and web browser
enabling teachers to catch up on work and plan for lessons in advance at a time
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