Outsourcing Call centers

India has been able to effectively meet the growing international demand for call centers outsourcing services by providing cost-effective services and customer-oriented call centers. Many international organisations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call centers outsourcing services. Outsource call centers services to India and give your organisation a competitive edge.

Why outsource to call centers abroad?

1. Large and educated workforce
Call centers in India have a largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. India has the largest English-speaking population after the USA. India’s large and well-educated workforce has been one of India’s main advantages over other countries. India will continue to have a well-educated and large workforce, because India has an ever increasing number of college graduates and a large number of successful training industries. These factors ensure that India’s resources will keep increasing year after year.

India’s large manpower is willing to work for a lesser price. In a call centers operation, manpower typically accounts for 55 to 60 percent of the total cost. In India, manpower is available at a fraction of the cost overseas. Initial investment in infrastructure and training can be expensive and make one believe that the promise of cost reduction is false. However, there will be savings and the fact that several global giants continue to set up call centers in India is proof of this.
To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.

Our support delivery processes heavily depends on the following parameters.

Customer Analysis
Constant interaction with customers always provides companies with useful insights into their buying patterns and behavior.

1. We track and compile customer feedbacks - both positive and negative, using various tracking tools.

2. A complete analysis of feedback is performed & presented on a periodic basis (weekly / monthly).

3. We ensure that our clients have all the information to better understand their position in the industry.

Knowledge Management
creating accurate & updated knowledge base is critical to successful offshore call centers services.

We start with analyzing customer queries and creating standard answers needed for all channels of support.

We regularly analyze & ensure that customers receive quick responses in warm style & tone.

We maintain updated knowledge bases

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