Call centers outsourcing and offshore call centers

Call centers outsourcing and offshore outsourcing spark a heated debate amongst call centers professionals. Browse the latest call centers outsourcing news, expert advice and learning tools to help determine if outsourcing is right for your call centers. Learn how to manage agents, optimize the role of an outsourced call centers and streamline operations.

Inbound Call centers gives our client cost effective solution to handle their order taking services, inbound customer service, customer support services. Offshore Call Center will let your marketing and operating expenses cut by at least 50-70%. Outsourcing has been a successful option to grow your business, act now by outsourcing your services to a call centers in India. Call centers outsourcing has seen a rapid growth as an industry. Inbound Call centers comprises with dedicated team of live representatives to process inbound order taking, answering service, customer service of your inbound calls. It also integrates Customer Care services into your inbound call centers services.

Whether you are looking to set up a new in-house operation, outsource an existing customer service department (onshore, offshore, or nearshore), expand a current outfit to other parts of the country, or just create a small contingent for disaster recovery purposes, site selection can make or break your chances for success.

Of course, no competent call centers executive would ever set up an operation in a place without an infrastructure. However, it is very easy to overlook important details when considering all the aspects of selecting a new location.  When selecting a location, one must look at issues such as the existence of usable roads, reliable power sources, dependable public transportation, and the existence of a robust communication network.  There is no benefit to choosing a very inexpensive location, if employees can't get to work on time because of poor roads.  Similarly, the quality and reliability of the existing telecommunications network could easily disqualify a location that is otherwise a perfect choice

Another important consideration is the size of the labor pool, which is affected by factors like English speaking skills, education levels, and competing sources of work.  Even if you decide that an onshore venture is best, finding an inexpensive location that also offers a deep labor pool may be a challenge.  Remember that in order to support a world class call center you will need to find well spoken, well educated, customer focused, flexible and resilient employees.  Such workers are not common and if they meet such stringent requirements, they can probably get other jobs with more pay and less abuse from customers

Call centers outsourcing...Read More
Why outsourcing Call Centers to India...Read More