Outsource
Technical Support
24/7 Technical Support for your business and your customers.
Hire our own Team of Technical Support Agents for only $5.99 per hour
Request MY Free Quote100% no obligation.No credit card required
Outsource Technical Support to Staff India
What we do?
You may be thinking about offshoring or outsourcing your customer service team? or perhaps you need additional support giving you 24/7 cover for your business? Or perhaps you need agents to interact with your customers on your website via online chat?
We provide virtual employees who work from our offshore offices, directly for you. These virtual employees will be:
- Selected according to your criteria and requirements.
- All virtual employees will be minimum degree educated and conversant in english.
Request a Free Quote How it Works
Why outsource Technical Support to Staff India?
At Staff India we have a growing team of technical employees who are ready to work with you. With a team of around 70 technical individuals, and still growing, we are sure to have the right people for your business. Here are a few reasons why you might choose to outsource your technical support function with Staff India:
Support using phone, email and live chat
We have customer service agents to work on all your streams of communication, whether it be by phone or email or live chat on your website.
Quick resolution to customer issues
We appreciate all customers want their issues resolved quickly, this will be a top priority for your customer service agents from Staff India.
Increase customer loyalty
Customer loyalty results from good customer service. We recognise the importance of delivering a good experience to your customers.
Support during your business hours or 24/7
We have customer service agents who are available around the clock. We are open 24 hours.
Start with just ONE Technical Support Agent, and Scale up gradually!
Request MY Free Quote
100% no obligation. No credit card required.
Why SHOULD you outsource Technical Support?
Total Cost of Ownership
By outsourcing, you are relieving your business from all the extra work and cost that comes with developing a technical support team. This includes hiring empoyees, training, providing the infrasturure, and along with many of the other indrect business costs, such as the cost of sick leave by an employee.
Sure you are paying for calls to be routed overseas, but with VOIP this is very cost effective - or even free! By outsourcing you eliminate a substantial amount of your fixed costs, plus you benefit from a lower running cost.
Scaling UP (or down)
Outsourcing with the right partner gives you immense flexibility. There comes a time in every business where demand for your services either increase or decrease.
By outsourcing your technical support you can increase (or decrease) your technical support team size accordingly to the business requirements, with no added costs. We source qualified employees, we facilitate the training and we provide the office & desk space, we provide the computing and infrastructure.
Quality Control
Outsourcing your technical support can also mean there is a risk of losing control over the quality of the service your customers receive. But not with Staff India.
With our solution you keep control of everything. You manage your technical support team your way, we make this process of managing remote employee easy and simple for you. A key function you will want to include is regularl feedback meetings with your virtual team so that you can listen to what your customers are saying.
Technical Support Services you may need
Some of our Team
Here a a few profiles to give you an idea of the type of virtual employees you can expect to hire through us.
Charlie
Online Website Support
Charlie is one of the many team members working with our client providing support on a very busy website which has 2,301,255 daily page views!
Jane
Customer Support
Jane enjoys engaging with customers and talking all day! She worked with our clients on customer support.
Allen
Online Tech Support
Allen is a techy guy, graduated in United Kingdom, he works with our client providing technical support for their customers.
Start with just ONE Technical Support Agent, and Scale up gradually!
Request MY Free Quote
100% no obligation. No credit card required.
Your 30 Days Money Back Guarantee
This is a bold promise, and we stick by it, because we are confident we can make this work for you.
If for any reason, your Virtual Employee is unable to fulfil his or her duties with you to a reasonable standard, just let us know in the first 30 days and you will get a Full Refund, or we will change your Virtual Employee for someone more suitable.
