Insourced Call centre jobs
Many UK call centre companies haven’t thought of the effects of their relocation overseas to their customers. The original decision to outsource is because they could not recruit enough staff in the UK. Yes call centre jobs have also cut cost through off-shore relocation and told that it was only cost driven and not customers’. But what’s the point in saving money if your customers are not satisfied with the service that they are experiencing. And if it is a bad experience, people won’t buy.
One of the biggest irritations one can have is dealing with off-shore calls. There’s always been an issue in just trying to contact your bank or any service jobs provider. Only a small percentage of callers had some good experience since most UK call centre jobs relocated abroad. This led UK call centre jobs to rank as one of the most popular collective national complaints, in line with house prices and the weather.
Most of the customers calling are complaining on contacting call centre jobs outside UK. Because they got so frustrated calling, they admitted that they have shouted and swore to call centre agents. Initially, complaints are only fuelled by a bit of prejudice. But now the fact that they often got bad jobs done and lacking in coping up with their accent is the issue.
Due to this problem which has now become such a national issue, some companies are using their UK-only call centre jobs policy as a marketing tool. Assuring their customers to making calls inside UK and not in off shore jobs provider like India. Many Big British companies have announced in recent months that they are bringing back their call centre jobs in UK. They have cut cost effectively through off shore outsourcing but had sacrificed huge customer satisfaction.
The overseas Fiasco of UK call centre jobs has also benefited some call centre staff in the UK. As many are relocating abroad, some left have tried company worker awareness, where they say that happy workers tend to provide quality service of jobs. They have deployed on-site hair dresser, beauty therapist and some yoga instructors. Some even installed a new coffee shop, chill-out room and a spacious garden just to improve workers condition and productivity. And yes, productivity and customer satisfaction has increased dramatically making everyone a winner.
The Benefits of outsourcing work to Call Centres...Read More
