The How to of Outsourcing Administration Work to India
These days many companies have discovered the benefits of learning how to outsource administrative support tasks to India. Take a look at just some of the benefits you will obtain if your project is planned properly:
- Reduce expenditure on office equipment, wages and staff benefits.
- Save time and money on training.
- Obtain assistance as and when you need it.
- Existing staff spend less time on mundane tasks so they can apply their individual skills to your business.
But in order to take advantage of these outsourcing benefits, you must first spend time planning out exactly what it is you hope to achieve.
How to Outsource an Administrative Support Project
A comprehensive project planning exercise needs to be completed before you even consider outsourcing any of your administrative tasks. Take a look around your office, what tasks are being done? Could these tasks be done remotely, thereby freeing up an existing member of your staff to concentrate on other things?
Once you have identified the tasks that do not need to be done in-house, write down a description of each task; what needs to be done, when should it be finished and how will it be delivered.
When you have drawn up your project planning road map, you have taken the first step in learning how to outsource to providers that specialize in administrative support.
Successful Project Management
Asian countries such as India and the Philippines may well be able to provide you with outsourcing administrative support but remember that although the standard of English is reasonably high, it is not the native language. It is therefore imperative that you can provide instructions in a clear, precise manner.
India offshore outsourcing has the advantage of cheap, computer literate, English speaking manpower in more than enough numbers in comparison to other nations.
When learning about outsourcing, you will discover good communication skills are essential to successful project management. Communication channels and schedules need to be agreed upon. Bear in mind that your chosen provider may be in a time zone that is very different to your own so make sure you take that into consideration.
Monitor your project carefully over the first couple of weeks because this is the time where problems will show up. These could be due to a simple misunderstanding of the task or a more complex problem such as incompatible software.
Always be prepared to listen to your outsource service, they are experts in the field and you can learn many tips about how to outsource by listening to their suggestions about what may improve the processes. You also need to provide constructive criticism when things go wrong, this can be an art into itself, and if you are hoping to use the same provider for years to come, building up a good working relationship has to be the number one priority.
Project planning, project management and good communication are all essential elements when learning how to outsource administrative support to India. Do not dismiss any of these stages as irrelevant. You will be sorry if you do.
Almost all businesses generate large amounts of administrative work and as a result the market for outsourcing services to India in this area is flourishing.
An example of the savings you can make if you outsource work to India
A London based busy Solicitors firm hires 2 Administrators to do the daily admin duties. Both work on a combination of tasks which require them to be in the office half the time and tasks that can even be completed from home remotely.
The following are example of tasks that can be executed without the need to be in the actual solicitor’s office:
a. copy typing documents
b. corresponding to client email queries
c. researching on the internet
d. requesting information from other companies
Two Administrators are being paid £18,000 salary per annum, working 40 hours a week.
Whilst it is important to have at least one in-house Administrator to do the filing, faxing, initial client liaisons etc, half the tasks can be done by an Administrator not physically based in the office.
The solicitors firm chooses to outsource one of the Administrators Job with Staff India, hiring 2 Administrators who work remotely and execute tasks (a)-(d) and more.
Inital Cost for having 2 Administrators: |
per annum |
Administrator 1 |
£18,000 |
Administrator 2 |
£18,000 |
Total Cost: |
£36,000 |
|
|
Cost after Outsourcing 1 Administrator: |
per annum |
Administrator 1 (UK) |
£18,000 |
Administrator 2 (Staff India) |
£3,588 |
Administrator 3 (Staff India) |
£3,588 |
Total: |
£25,176 |
|
|
Saving (30%) : |
£10,824 |
Solicitors firm saves 30% on hiring Administrators as well as getting a third Administrator for only £299 per month salary.
All Administrators are equally able, work is synchronously completed with constant communication between all 3 Administrators via free VOIP calling, free video calls and Email.
Management is pleased with the Outsourcing, as the communication is always documented, both voice calls are recorded and management iss BCC'd in all communication.
Contact us now if you are interested in outsourcing work to India http://www.staff-india.com
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