Offshore Outsourcing Contents Page

1             Offshore Outsourcing: Wise or Foolish?
1.1.1      Latest Developments
1.1.2      Background
1.1.3      In Favour of Offshore Outsourcing
1.1.4      Opposing Offshore Outsourcing
1.1.5      Where It Stands
2              Offshore Outsourcing in Simple
2.1.1      Collection of Definitions of Offshore Outsourcing
2.1.2      Outsourcing
2.1.3      Offshore outsourcing
2.1.4      Bottom Line
3              Will the Recession End Offshore Outsourcing?
3.1.1      How the Outsourcing Landscape Will Change in This New Economy
4              Successful Offshore Outsourcing
4.1.1      Well-defined criteria and Quantifiable objectives:
4.1.2      Defining operational and communication plan:
4.1.3      Key management personnel:
4.1.4      Monitoring & Measurement tools:
5              6 Offshore Outsourcing Hot Spots for 2010
5.1.1      Offshore Outsourcing: Pay Attention to Foreign Exchange Rates or Pay the Price
5.1.2      14 Emerging Offshore Outsourcing Markets You Can't Afford to Miss
5.1.3      The 25 Most Dangerous Cities for Offshore Outsourcing
5.1.4      Africa and the Middle East
5.1.5      Latin America
5.1.6      The Philippines
5.1.7      The United States
5.1.8      Popular Offshore Outsourcing Destinations:
6              Offshore Outsourcing - 25 Most Dangerous Cities
6.1.1      The Worst Three Cities for-
6.1.2      Corruption & Organized Crime
6.1.3      Heightening Trans-national & Geopolitical Issues
6.1.4      Unsecured or Unprotected Networks and Infrastructure
6.1.5      Unstable Currency
6.1.6      Personal Crime Rate/Police-to-Citizen Ratio
6.1.7      Environmental Waste & Pollution
6.1.8      High Terrorism/Rebel Target Threat
6.1.9      Legal System Immaturity
6.1.10    Weather/Climate Threats
7              14 Unmissable Emerging Offshore Outsourcing Markets
7.1.1      Availability of Skills
7.1.2      IT/BPO Environment
7.1.3      Quality of Infrastructure
7.1.4      Risk Attractiveness
7.1.5      Market Potential
8              Where to Outsource: A Guide to the Best Outsourcing Destinations
8.1.1      Philippines
8.1.2      China
8.1.3      India
8.1.4      Malaysia
9              Offshore Outsourcing - The Hidden Costs of Selecting a Vendor
9.1.1      The Cost of Selecting a Vendor
10           Offshore Outsourcing - The Hidden Costs of Transition
11           Offshore Outsourcing - The Hidden Cost of Layoffs and Cultural Costs
11.1.1    The Cultural Cost
12           Offshore Outsourcing - The Hidden Cost of Ramping Up
12.1.1    The Cost of Managing an Offshore Contract
13           Offshore Outsourcing: Quantifying ROI
13.1.1    Appropriate comparisons
13.1.2    Hidden cost
13.1.3    Theoretical versus actual impact
14           Cultural Barriers to Offshore Outsourcing
14.1.1    Offshore Outsourcing is a Two-way Street
14.1.2    Conscious Effort, Intention and Patience
15           Top 10 Risks of Offshore Outsourcing
15.1.1    1. Cost-Reduction Expectations
15.1.2    2. Data Security/Protection
15.1.3    3. Process Discipline (CMM)
15.1.4    4. Loss of Business Knowledge
15.1.5    5. Vendor Failure to Deliver
15.1.6    6. Scope Creep
15.1.7    7. Government Oversight/Regulation
15.1.8    8. Culture
15.1.9    9. Turnover of Key Personnel
15.1.10  10. Knowledge Transfer
16           Offshore Outsourcing IT is Exaggerated and the IT Labour Shortage is Real
16.1.1    Chart 1: Budget Allocation for Offshore Outsourcing
16.1.2    Chart 2: 2009 IT Budget Allocation (Projected)
16.1.3    Bottom line for IT leaders
17           Study: Impact of Offshore Outsourcing Back Office and on Customer Satisfaction
17.1.1    The money conclusion:
18           The Pros and Cons of Offshore Outsourcing
19           The Pros and Cons of Offshore Outsourcing… Continued
20           What is Offshore Outsourcing?
20.1.1    Main Areas of Offshore Outsourcing
20.1.2    Countries and Area of Expertise
20.1.3    Impact of the Internet
20.1.4    Source of conflict
21           How to Manage and Mitigate Offshore Outsourcing Risks - Operational
21.1.1    Operational risk
21.1.2    The causes of operational risk
21.1.3    Managing operational risk
22           How to Manage and Mitigate Offshore Outsourcing Risks - Structural
22.1.1    Managing structural risk
22.1.2    Composite risk
22.1.3    The extended organizational form
22.1.4    Lessons from the Outsourcing Journal:
23           The Challenge of Managing Offshore Outsourcing
23.1.1    Offshore Outsourcing Principles
23.1.2    Joint Management Structure
23.1.3    Management Style
24           Offshore Outsourcing Grows Up
24.1.1    Challenges for Indian Suppliers (Infosys, TCS, And Wipro)
24.1.2    Hurdles for Onshore Suppliers (Accenture, EDS, And IBM)
24.2        Will Offshore Outsourcing Kill U.S. IT Services Jobs?
25           Offshore Outsourcing: The Big Five
25.1.1    Select the Right Vendor